COMPLIANCE ANd FSC POLICIES
This is where you’ll find important information about the policies that govern the conduct of our representatives and the running of our company.
Genistar Compliance Policies
Anti-Bribery and Corruption 
Anti-Money Laundering
Clear Desk
Client Transfer Rules
Code of Conduct and Ethics
Communications Policy
Conflict of Interest
Data Breach Notification Policy
Data Protection Policy
Gifts and Hospitality
Internal Complaint Handling Procedure Policy
Policy on Your Rights in Relation to Your Data
Refunds
Social Media Policy
Subject Access Request
Treating Customers Fairly
Training and Competence Scheme
Vulnerable Persons Policy
Whistleblowing Policy
How to Access Spectra
Ethical & Responsible Use of AI
Editable Compliance Companion
Investigations and Appeals
Making Tax Digital for self-Employment
Equality, Respect & Professional Conduct Policy
Project Nurture Emails
- Welcome to the Genistar Team – Sent when IBA has final approval by the Business Integrity Team
- How to Get Your Genistar License – Sent on day 3 after IBA approval
- How to Introduce People to Genistar – Sent on day 5 after IBA approval
- Get Familiar with the Scripts – Sent on day 10 after IBA approval
- What to do Next – Sent when both 1st and 2nd appointment are completed
- Congratulations on your Representative Life Insurance Competency –
Sent when life insurance competency achieved - How to Build Your Team – Sent if NO team members recruited in the first 30 days after IBA approved
- Completing Your First Sale – Sent 28 days after IBA approved (licensed but not done a sale yet)
- Completing a Financial Game Plan – Sent 18 days after IBA approved (licensed but not completed a client FGP yet)
Good Practice Examples
Leadership Council
FSC Rules and Processes
FSC Emails and Response Times (EVPs Only)
Skilled Worker Visa Upload 
Skilled Worker PDF Upload | Step by Step Guide
Photographic Identification and Right to Work
Client Policy Servicing Amendment
EVP Promotion Process
Referrals in the Fact Find | IT Walkthrough
FSC Emails, Department Responsibilities and Escalations
Quarantined Email Release Guide
Sharecodes
Sharecode eVISA E-mail
eVisa’s | Compliance Update | Emily Gooday
Renewing Identification Process | Expiry Date
Identification Section | New IBA (No Expiry Date) Guide
Identification Section | New IBA (Expiry Date) Guide
Identification Renewal Process | Expiry Date
Compliance Bulletins
Compliance Bulletin 2024, Edition 1
Compliance Bulletin 2024, Edition 2
Compliance Bulletin 2024, Edition 3
Compliance Bulletin 2024, Edition 4
Compliance Bulletin July 2025
IBA Guidance
How to get your IBAs approved faster – Presentation
IBA Guidance – CCJ and Insolvency
IBA Guidance – Criminal Background
Vitality Hub Guidance
Vitality Hub – Start Date Section Update
PMI – Personalised Brochure (SODAN)
Reports
Life Claims and Benefits Report 2024
Conflict Resolution Hub
The Conflict Resolution Hub is here to provide a confidential space for you to report issues related to conflict, bullying, harassment, and other wrongdoing
within Genistar. View the details in this document.