These pages have been created to provide clear guidance on the key rules, processes, and terms that govern how we operate at Genistar.
It is designed especially for Genistar Representatives, as well as for those supporting them.
The information here covers the most common areas the Field Support Centre (FSC) receives enquiries about, including submissions, Independent Business Agreements (IBA), client handling, commissions, third-party providers, and more.
Whether you’re a new representative or need a refresher, this wiki serves as a reliable reference to help you work professionally, compliantly, and efficiently.
Field Operations Index
Submissions Guidance on submitting applications, documents, and required forms correctly.
IBA (Independent Business Agreement) Information on becoming a representative and maintaining your IBA status.
Representatives Rules, expectations, and support for Genistar self-employed representatives.
Clients Best practices for handling client relationships, data, and communication.
Commissions How commissions are calculated, paid, and common questions addressed.
Vitality Specific rules and processes related to Vitality products and submissions.
Third Party Providers Overview of approved external partners and how to work with them compliantly.
FSC (Field Support Centre) Roles of the FSC, how to contact them, and common support scenarios.
Abbreviations & Frequently Used Genistar Terms A glossary of key acronyms, terms, and internal language used across Genistar.
