Commissions and Clawbacks
1. Commissions explained
1.1 Commissions for policies are calculated by Vitality in several different ways.
- There are many factors that make up the total commission that is received from Vitality.
- Vitality do not pay commission for Vitality Select/Vitality Plus.
- Factors such as the length of the policy, the age of the client, the different products on the application all factor into the final commission total sent to us by Vitality. Please note that multiplying the client’s premium by 12 only provides a rough figure of what the commission should be.
1.2. Genistar pay all reps 75% of commission received (Line amount) from Vitality upfront. After the 38th/39th month of the policy being activated, the remaining 25% is paid out on “drip”.
1.3. On the Genistar Statement you will also see “Network Rate”. Network rates will differ depending on whether a rep is 100% direct to yourself or if you have made an agreement with a different rep/baseshop for them to have a percentage of the commission they make (usually 25%) and you earn the remaining amount (usually 75%).
1.4. “Commission Rate” is the rate that will be paid out to you depending on your level, ie, if you are a rep with valid Life competency, you will earn 25% of a commission.
- For example, you are a TL you will earn 50% for any business you write. Please see the Tiers Explained section below.
- Overrides are also calculated as a percentage, ie, if you are an EVP and your GL writes business, then the GL will earn 70% and the EVP will receive the remaining 30%.
- If you are an EVP with generational EVPs, then you will also receive an override on business their baseshop writes.
1.5. If any business has been split with another rep, then the amount payable is calculated from 50% of the line amount, ie, if you write business as a team leader £1000 (line amount) your amount payable will be calculated from £500(£1000/2=£500).
- £1000 – Line Amount
- £1000/2 = £500 split amount
- £500 x 75%(advance rate) = £375
- £375 x 100%(network rate) = £375
- £375 x 50%(commission rate TL) = £187.50
- £187.50 AMOUNT PAYABLE
2. Tiers Explained
Tier 1
Tier 1 is currently for Life insurance products, the commission for this is based upon the annual premium of the life insurance policy which is written.
| Pre-3rd February 2022 | Post 3rd February 2022 | ||
| Introducer | 12.5% | Introducer | 12.5% |
| Licensed Rep | 25% | Company Rep (CR) | 25% |
| Team Leader (TL) | 50% | Team Leader (TL) | 50% |
| Senior Team Leader (STL) | 60% | Senior Team Leader (STL) | 60% |
| Group Leader (GL) | 70% | Group Leader (GL) | 70% |
| Senior Group Leader (SGL) | 80% | Senior Group Leader (SGL) | 75% |
| Executive Vice President (EVP) | 100% | Executive Vice President (EVP) | 110% |
| 1st Generation EVP | 7.50% | Senior Vice President and above | 115% |
| 2nd Generation EVP | 5.00% | 1st Generation EVP | 7.50% |
| 3rd Generation EVP | 3.75% | 2nd Generation EVP | 5.00% |
| 3rd Generation EVP | 3.75% |
Tier 2
Tier 2 is currently calculated based upon the amount Genistar received from the provider we refer to, this schedule applies to PMI, Alternative Providers (L&G, The Exeter), Third-party referrals: Mortgages, Properties, Commercial Insurance, Wills and Trust referrals:
| Company Rep (CR) & Introducer | 12.5% |
| Team Leader (TL) | 17.50% |
| Senior Team Leader (STL) | 25% |
| Group Leader (GL) | 32.50% |
| Senior Group Leader (SGL) | 37.50% |
| Executive Vice President (EVP) | 50% |
| 1st Generation EVP | 3.50% |
| 2nd Generation EVP | 1.50% |
Nest GI
Nest GI is the first broker in the industry to pay a guaranteed fixed commission for each product they arrange.
Commission is paid annually, every year, for the lifetime of the policy.
| Product Type | Non-EVP | EVP |
| Residential Buildings AND Contents | £4.38 | £17.50 |
| Landlords Buildings AND Contents | £4.38 | £17.50 |
| Residential Buildings OR Contents | £2.50 | £10 |
| Landlords Buildings OR Contents | £2.50% | £10 |
| Commercial | £6.25 | £25 |
3. Payment Windows
| Provider | Product Type | Payment Window | Frequency |
| Vitality | Life, SIC & IP | Second business day of each week | Weekly |
| PMI | PMI | Third business day | Weekly |
| Premier | B&C | Next business day after 28th | Monthly |
| Genistar Mortgages/SmartR | Mortgages | Between 22nd – 23rd of each month | Monthly |
| Nest | B&C | Beginning of the month | Monthly |
| Legacy | Wills | 15th of every month | Monthly |
Commission Cap: Large commissions are capped at £2000 for EVPs and £1000 for non-EVPs. This will mean that the remaining will be paid out as earned commission. The remaining amount will be placed on drip and allocated with the remaining 25%.
Premier:
On average it takes about 2 months for commission to be paid out on a policy.
Renewals are also paid annually.
Paid at Tier 2:
| Representative | 12.50% |
| Team Leader (TL) | 17.50% |
| Senior Team Leader (STL) | 25.00% |
| Group Leader (GL) | 32.50% |
| Senior Group Leader (SGL) | 37.50% |
| Executive Vice President (EVP) | 50.00% |
| 1st Generation EVP override | 3.50% |
| 2nd Generation EVP override | 1.50% |
4. Clawbacks
- If the policy is cancelled in Month 1, 100% of the policy will be clawed back.
- Between month 38 and 39 is when the commission starts to be earned (the 25% remaining balance)
- Example monthly premium: £10 (annual premium £120)
75% commission of £120 = £90. 25% of £120 - All Representatives will be subject to a 100% clawback rate as standard.
- Only Executive Vice Presidents (EVPs) may request a reduction to 25%, recognising that they are expected to be working full-time within the business.
- Any approved reduction for EVPs will be temporary and subject to periodic review.
- Where a persistent clawback balance arises, this will be discussed with the EVP. Genistar reserves the right, at its discretion, to revert the clawback rate to 100% if this is required to manage clawback debt.
5. Rollups
Rollup of terminated reps’ balance:
- If balance is in a negative clawback amount at the time of actioning any positive rollups, 100% of the rollup will be added towards it to pay it off, even if their commission clawback rate is 25%.
Process:
- The EVP can request a list of rollup balances of terminated reps. The rollups list can be found via Reports tab:
Reports > Analytics > Reports > Performance > Balances > Rollups Team detail > Filter to Terminated ‘Yes’ and download the report - Review this list and send it to fsc@genistar.net.
- The FSC team will check the commission statement balance. If it is in a negative clawback balance, we will require your confirmation to proceed, as 100% of the rollup balance will go towards paying your clawback balance.
- Once we receive your confirmation we will action the rollup balance. Additionally, we can then change the servicing reps and upline of the respective clients and terminated downlines.
The final accumulative amount will be applied to the respective EVPs balance.
For example:
- Terminated rep #1 has a positive balance of £100.00
- Terminated rep #2 has a negative balance of -£150.00
Once the rollup has been actioned, the EVP will have the remaining amount (£50.00) applied to their balance.
6. FAQs
Why haven’t I been paid my commission?
- In order to receive a payment, representatives must have all of their documentation (ID, bank details) up to date and verified on Genistar Online. (refer to the screenshot above)
- Reps – must have passed the relevant competencies on Genistar Online.
Split sale reps – must have entered their bank details on Genistar Online. - Commission is paid once the business is activated not when it is submitted. Therefore, if an application has been submitted but not yet activated, you will not be paid on this policy.
- Once a policy has been activated, commission is paid to Genistar and then paid onto EVP/reps. Please note that the commission paid to Genistar can vary in length dependent on the policy.
- The minimum threshold for a payment to be made is £15.00.
I have been paid at the wrong level.
- What date was the policy EVP approved?
Please note that you will get paid the rate for the level you were at during the EVP approval date of the policy. - Why am I not getting override? / I did not get paid the right override
You only get override if you are above the person who wrote the policy on the date of the first EVP approval of submission on to Genistar system. If you are at the same level as the person who wrote the policy, you do not get override.
I have not been paid enough commission.
- Is this a Whole of Life policy? If yes, WOL policies are at reduced rates.
- What is the term of the policy? If the term of the policy is < 12 years, the full rate of commission will not be paid.
- Minimum commissionable term on a policy is 5 years. Commission is a pro-rata amount.
- Between 5 and 12 years, full commission cannot be paid on that policy (75 years is the cap of commissionable age*)
- If it is not an Optimised policy and is Indexed –
- Commission is paid on the incremental increase of the premium for the whole life of the policy.
- A Clawback is then based on the last 4 years of this incremental increase of the premium.
- If it is an Optimiser Policy, after 4 years there are no more Clawbacks.
- Please note that, any top ups done to the policy are done on the same policy number. From the date that top up the additional amount it is then 4 years for that additional amount.
If you have any queries relating to commissions, please raise a ticket by emailing FSC@genistar.net. To ensure we can help with your query quickly, please use the following template:
- Name:
- G code:
- Issue:
- Summary:
- Desired Outcome:
- Screenshots:
Version Control
| Section | Who | Date |
| Created | Dani Connor | 14.07.2026 |