Read People. Adapt Your Communication. Build Better Conversations.
The most successful Genistar representatives don’t rely on one script—they adapt their communication to the person in front of them. DISC is about recognising communication preferences so you can create trust, ask better questions and guide conversations naturally.
This page contains everything from the Client Conversation Masterclass 2026 including the DISC assessment, communication guides and practical tools you can use before every appointment.
Discover Your DISC Style
Before learning how to flex your communication, understand your own natural style. Once you’ve completed the quiz, come back here and explore how each DISC style thinks, communicates and purchases.
What is DISC?
Driver (D)
Fast.
Direct.
Results-focused.
They value efficiency, confidence and getting to the point.
Best approach:
Be consice, focus on outcomes and offer choices rather than lengthy explanations
Influencer (I)
Warm.
Expressive.
People-focused.
They enjoy stories, energy and possibilities.
Best approach:
Match their enthusiasm, build a rapport, use examples and emotion.
Steady (S)
Calm.
Patient.
Relationship-driven.
They value trust, reassurance and consistency.
Best approach:
Sloe down, reduce the pressure and give them time.
Conscientious (C)
Logical.
Detailed.
Analytical.
They want clarity, facts and structure.
Best approach:
Explain how things work, be accurate and avoid exaggeration.
FLEX YOUR DISC
Understanding someone’s DISC style is only the first step. The real value comes from knowing how to flex your own communication style to better connect with the person in front of you.
Flexing doesn’t mean changing who you are, and it doesn’t mean changing the message. It means adjusting how you deliver it — your pace, energy, level of detail and tone — so the conversation feels more natural and relevant to the person you’re speaking with. The goal isn’t to perfectly identify someone’s DISC type. Listen to how they communicate, notice what they need from the conversation, and flex accordingly. Remember:
D – Be Direct
Focus on pace, lead with outcomes and offer them clear choices.
Avoid: Long explanations and unnecessary details.
I – Bring Energy
Bring warmth, enthusiasm and examples. Keep the conversation social.
Avoid: Being overly technical
S – Reassure
Build trust, slow the pace and give them time. Avoid unnecessary pressure.
Avoid: Rushing decisions
C – Be Precise
Provide clarity, logic and detail. Be structured and transparent.
Avoid: Vague statements
DISC CHAMELEON
Different Genistar conversations call for different communication styles. DISC Chameleon is about learning to adjust your own DISC “settings” depending on the type of conversation you’re having. A Business Opportunity Meeting may benefit from more energy and relationship-building, while a Fact Find requires patience, careful listening and attention to detail. These settings aren’t fixed rules — they’re a guide to help you recognise when to dial different behaviours up or down, while keeping the conversation natural and authentic.
Business Opportunity Meeting
💡 Pro-Tip: Build trust while maintaining energy.
Fact Find
💡 Pro-Tip: Slow down, listen carefully and let them share.
Financial Freedom Presentation
💡 Pro-Tip: Create connection while reassuring and engaging.
Financial Plan
💡 Pro-Tip: Lead with clarity, confidence and clear next steps.
DISC RESOURCES
Keep developing your DISC skills beyond the Masterclass. Here you’ll find the key tools, assessments and resources from the Client Conversation Masterclass 2026, all in one place. Use them to refresh your knowledge, understand your own communication style and prepare for upcoming Genistar conversations.
Learn it. Practice it. Flex it.